Frequently Asked Questions

How does shipping work?

All orders are dispatched from Hong Kong.

Shipping is calculated based on order weight. We work with international logistics partners, and your parcel may be handed to a local courier such as DHL, FedEx, UPS, DPD, or Royal Mail for final delivery.

~1kg - 2.5kg orders will take 8-15 business days.

Anything 3kg orders and above we will use UPS Express and it will take 3 to 5 business days.

Customs/Import Fees: None; we cover all costs.

Wholesale/Cases of Products: Contact our Instagram account for a quote.

Website orders are currently capped at 50KG. If checkout shows an unusually high shipping rate such as 999999, please contact us for a custom shipping quote.

How does tracking work?

Tracking details will be emailed to you after dispatch and may take up to 48 hours to become available.

Your local tracking may only begin updating once the parcel has arrived in your country, cleared customs, and been transferred to the final courier.

For shipping updates, contact us via Instagram @sidekicktcg.

Will I have to pay customs or import fees?

For our standard shipping service, applicable customs, VAT, and import charges are generally included in the shipping price unless otherwise stated.

This means you should normally not be required to pay additional import charges upon delivery.*

USA orders are currently capped at 20KG per shipment. Please contact us if your order exceeds this limit.

What happens if my order is lost or damaged?

Our logistics partners provide standard compensation for qualifying lost, stolen, or damaged shipments.

Before transfer to the local courier:

Up to USD $4 per KG + eligible return freight

After transfer to the local courier:

Up to USD $2 per KG

Original shipping costs may not be refundable.

Claims should be submitted as soon as possible and may no longer be accepted after 45 days.

What do I need for a damage or missing-item claim?

A complete, unedited unboxing video is required.

The video must clearly show:

• The unopened parcel and shipping label

• The package being opened

• All protective packaging being removed

• The condition and quantity of the products inside

Without sufficient video evidence, we may be unable to process a claim, refund, or replacement.

For additional or full-value shipping insurance, please contact us before dispatch.

What is your refund policy?

Approved refunds are subject to a 10% processing fee to cover payment processing, banking, and international transaction costs.

Shipping and other non-refundable charges may also be deducted where applicable.

Do you accept returns?

Due to the nature of Trading Card Game products, we generally do not accept returns or exchanges.

Returns may only be considered for verified issues such as qualifying shipping damage and will be reviewed on a case-by-case basis.

Please contact us before sending anything back.

What happens if I refuse delivery?

If a shipment is refused and returned to us, the customer is responsible for all return shipping costs.

Any eligible refund will only be processed once the products are returned and inspected.

Refund = Product value − return shipping costs − applicable charges

Where do you ship?

We currently ship to:

UK, USA, Canada, Australia, New Zealand, Singapore, Thailand, Germany, Austria, France, Italy, Spain, Netherlands, Belgium, Czech Republic, Poland, Sweden, Finland, Denmark, Ireland, Portugal, Luxembourg, Greece, Hungary, Romania, Slovakia, Slovenia, Croatia, Estonia, Lithuania, Bulgaria, Malta, Cyprus, and Latvia.

If your country is not listed, contact us and we may be able to arrange shipping.

Governing Law

Sidekick TCG operates from Hong Kong.

By purchasing from our website, you agree that transactions, shipping, refunds, returns, and related disputes are governed by the laws of the Hong Kong Special Administrative Region (HKSAR), subject to any consumer rights that cannot legally be excluded.

*Customs rules and import requirements vary by destination and may change.